Help & FAQ

Maritime Compliance Sync - MLC 2006 Rest Hours System

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Getting Started ▼
Q: How do I log in? ▶
Enter the username and password provided by your administrator. If you haven't received your credentials, please contact your ship manager or IT department.
Q: Why am I logged out automatically? ▶
For security purposes, your session will automatically expire after a period of inactivity. Additionally, only one device can be logged in at a time per account. If someone logs in elsewhere, your current session will be terminated.
Q: Can I use this on multiple devices? ▶
Each account can only be active on one device at a time. This is a security feature to prevent unauthorized access. If you log in from a new device, the previous session will be automatically disconnected.
📝 Recording Rest Hours ▼
Q: How do I record rest and work hours? ▶
Click on the time grid cells to toggle between:
  • White (Rest) - Crew member is resting
  • Blue (Work) - Crew member is working
  • Orange (Fixed) - Locked time that cannot be changed by drag operations
You can click and drag across multiple cells for faster entry.
Q: What do the red highlights mean? ▶
Red highlights indicate MLC 2006 compliance violations. The system automatically checks for:
  • Minimum 10 hours rest in any 24-hour period
  • Minimum 77 hours rest in any 7-day period
  • Rest split into no more than 2 periods
  • One rest period of at least 6 consecutive hours
  • Maximum 14 hours between rest periods
Q: How do I fix a violation? ▶
Review the highlighted cell and adjust the rest/work pattern to meet MLC requirements. The system will automatically revalidate when you make changes. Hover over violation indicators for specific details about what rule was broken.
🇦🇺 AMSA & Australian-flagged Vessels ▼
Q: What is 6-on/6-off? ▶
6-on/6-off is a watch pattern where crew work 6 hours, then rest 6 hours, repeating around the clock. It is common on Australian-flagged vessels and is emphasized by AMSA (Australian Maritime Safety Authority). The pattern fits within MLC 2006 limits (max 14h work, min 10h rest per 24h) when properly structured.
Q: Does this apply to AU-flagged vessels? ▶
Yes. AMSA focuses on 6-on/6-off for AU-flagged vessels. The system applies MLC 2006 compliance checks to all vessels; AU operators should ensure schedules align with 6-on/6-off where practical. Use the violation navigator and rest-hour checks to verify compliance.
👥 Crew Management ▼
Q: How do I add a new crew member? ▶
Navigate to the Crew page and click "Add Crew Member". Fill in the required information including name, rank, and watchkeeping status. The system will automatically create their timesheet records.
Q: How do I remove a crew member? ▶
Crew members are soft-deleted to preserve historical data. Go to the Crew page, find the crew member, and click the delete option. Their records will be archived but can be restored if needed.
🔒 Security & Privacy ▼
Q: Is my data secure? ▶
Yes. Your data is:
  • Encrypted in transit using HTTPS
  • Stored securely in isolated tenant databases
  • Protected by rate limiting to prevent abuse
  • Accessible only with valid authentication
Each company's data is completely isolated from others.
Q: What is rate limiting? ▶
Rate limiting is a security feature that restricts how many requests can be made in a given time period. This protects against:
  • Password guessing attacks
  • Automated abuse
  • System overload
Normal usage will never be affected.
Q: Who can see my data? ▶
Only authorized users with your company's credentials can access your data. The system administrator may access data for support purposes when requested. Your data is never shared with third parties.
Q: What is the Audit Log? ▶
In Settings → Audit Log, you can view recent timesheet edits: who saved or deleted records, and when. This supports compliance audits and cross-reference with logbooks.
🛠️ Technical Support ▼
Q: The page isn't loading properly ▶
Try these steps:
  • Refresh the page (press F5 or Ctrl+R)
  • Clear your browser cache
  • Try a different browser (Chrome, Firefox, Edge)
  • Check your internet connection
  • Disable browser extensions temporarily
Q: I forgot my password ▶
Please contact your system administrator to reset your password. For security reasons, passwords cannot be recovered, only reset.
Q: How do I report a bug or suggest a feature? ▶
Use the feedback system within the application (look for the feedback icon). Provide as much detail as possible including:
  • What you were trying to do
  • What happened instead
  • Any error messages shown
  • Your browser and device type

📧 Still Need Help?

If your question isn't answered above, please contact technical support.

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